The trouble with bars/lounges/pubs these days...is the same exact trouble that's always been present: most of these people don't have the slightest clue what they are doing!
Shame, really. And it reflects on not only the bartenders and waitresses but the managers and owners who either don't know---or worse, just don't care---about the right way to do things.
Over the last several days I've seen the following, in a range of establishments, so it's endemic and I won't mention any single place.
Young lady asks if I know what I want. Gin and tonic, I say. "You want just a rail drink, right?" Well, depends, whataya have, I respond? "Oh, we got three or four. Want me to find out."
This young lady obviously works cheap, and gets paid an appropriate amount for her services. And no one has made an effort to train her, either.
Never assume somebody wants a rail drink! And never go out of your way to sell down when you don't need to. Assume you've got a discerning customer here (or at least pay him the compliment). No, you don't need to push things on him, but you can discreetly go for the upsell. "Is there a particular gin you like, sir? Tanqueray, Beefeater?"
And they had only four gins on the back bar, so she shouldn't have had to "find out". (I could see them from where I was sitting.) She should have known already. Turns out that they had Plymouth Gin there. Who would have guessed, eh, in a standard blah bar setup? Of course, she could have just rung up another rail G&T and been happy with it (along with the lower tip.)
I go into a pretty lively bar. The bartender is friendly and amiable, so I ask for a Whiskey Manhattan (it was in Milwaukee; I had enough sense to specify whiskey so I wouldn't get brandy instead); saw they had Woodford Reserve Bourbon, so I ordered a Woodford Manhattan. He comes back to report that they're out of Woodford, so would Knob Creek be okay? For devoted whiskey drinkers, there's a world of difference between Woodford and Knob Creek, so it's good he asked. But why did they run out of Woodford, early on a Saturday evening on a holiday weekend? Somebody's not paying attention to business.
To add personal insult to injury, when I got distracted by the whiskey that wasn't there, I neglected to specify what kind of Manhattan I preferred. So the young man automatically whipped up a watered down lowball, rocks and water (I was in Milwaukee, remember; this is standard there). Okay, my bad---but he should have asked.
In another bar, I did remember, and I did ask for "a Whiskey Manhattan, please? And Up?" Young lady looked at me and said, "What's that?" What's what, I replied. "Up. What's that mean?" She had no idea what I was talking about, and had apparently never taken an order for anything but a lowball rocks drink. I explained "Up", and she cheerfully thanked me, so it's not like she didn't have the ability and willingness to learn her trade. It's just that no one took the time to teach her anything about what she was doing.
Another gripe---and this is one that continually irritates me---is when I walk into a bar, glance at the back bar, then look at the printed bar list just to verify what I already knew: whoever managed the place had been lazy (or just plain stupid; or both) and had let one distributor rep write the whole stale, standard blah list. It was painfully obvious. As a result the bar did not in any way reflect reality, or customer demand, or any sense of style or distinction. It was filled with gaping holes and lame choices put there to satisfy someone's quota for the month. If you go to the trouble of starting up a business that depends on a bar for revenue, at least put some thought into what you're pouring from the bar, you idiot.
Finally---and aren't you glad this rant is almost over?---there's the continuing failure of even good bars to understand that to make good drinks you absolutely have to have good Vermouth!
It is astonishing to me when in establishments that clearly should know better, places that have gone to great lengths and great expense to stock ultra premium spirits and develop elaborate cocktail programs----and then they buy the cheapest brand possible of Vermouth!?! What's up with that? Fifty whiskies on your proud list, and all you have is $2.00 vermouth? Not only no variety; no quality in the one you do have. What, like it doesn't matter? No cocktail is any better than the ingredients used to make it. And if you don't have a selection of quality vermouths, you're not making good cocktails.
Okay, that's it. Thanks. I feel a lot better now.



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